Last Modified: December 18, 2015
1.3. Third Party Links to Other Websites or Services. The Service contains third party links to other websites or services. Please be aware that we are not responsible for the content or privacy practices of such other third party websites or services. We encourage our users to be aware when they leave CarHub’s Service and to read the privacy statements of any other site that collects personal information.
2. Information Collection.
2.1. Information You Provide. We may collect information that identifies you (“Personal Information”) when you use the Service or register for an account. The types of Personal Information that we may collect include:
(a) Information that you provide to us when you register for an account, such as your name, address, phone number, birth date, and email address;
(b) Information that you provide to us when you purchase a product or service, such as payment card, billing and delivery information;
(c) Information that you provide to us if you are interested in or apply for credit, insurance or other financial services, such as your Social Security Number and other financial account information;
(d) Information that you provide to us if you are searching for a vehicle, such as your name, location, address, phone number, and email address;
(e) Information that you provide if you list your vehicle for sale;
(f) Information that you provide to us if you participate in a sweepstakes, contest, rewards program, or other promotion;
(g) Information that you provide if you use the Service to upload, share, or communicate any content or information, including photos, images, videos, text, social network accounts, or other Personal Information that you may include about yourself or others;
(h) Information that you publicly post via social media networks, forums, blogs, message boards, chat rooms or similar functionality is public information that we, or others, may share or use in accordance with the law;
(i) Information that you provide if you email, phone, contact or communicate with us or our third party service providers, such as your email address or phone number.
2.2. Information We Collect.
(a) Traffic and usage information generated from your visit to the Service, including traffic data, pages you visit, browser information, operating system, IP address, cookie information, and the type of device that you use to access the Service;
(c) Information from public databases and third parties;
(d) We may target and track the videos you view on the Service. You consent to our tracking of your video viewing through the Service or third party social media for up to two (2) years or as permitted by applicable law;
(e) When you access or use the Service, or any portion thereof, we may collect physical location information that is sufficiently precise to allow us to locate a specific person or device (“Location Information”). We only collect Location Information with your permission (e.g., such as when you agree to provide it to us after you initially access or use the Service). We may use Location Information and provide it to third parties to provide you with content and services that are relevant to a particular location, such as advertising, search results, dealers in the area, and directions.
2.3. CarHub Connect Information. If you choose to purchase our CarHub Connect on-board device or receive it for free and install it in your vehicle and use it together with our CarHub Connect mobile application (collectively, “CarHub Connect”), the types of information that we may collect include:
(a) Personal Information as outlined above;
(b) GPS and other location information, including your trip route and location of your vehicle. The CarHub Connect mobile application uses your smartphone’s location services (GPS, WiFi, cell tower triangulation) to record its location as you drive;
(c) Information from your vehicle’s onboard computer, such as diagnostics, trouble codes and fuel efficiency. To enable the CarHub Connect Service, we collect and store information about the vehicle into which you plug the CarHub Connect on-board device;
(d) Information about your vehicle’s operation, such as mileage, driving habits, service and maintenance;
2.4. Children Under The Age of 13. We do not collect or solicit any information from anyone under the age of 13 or allow people under the age of 13 to register for the Service. The Service and its content are not directed at children under the age of 13. In the event that we learn that we have collected personal information from a child under age 13 without parental consent, we will delete that information as quickly as possible. If you believe that we might have any information from or about a child under 13, please contact us at firstname.lastname@example.org.
3. Tracking Technologies We Use. We may use one or more of the following tracking technologies, and similar future tracking technologies, to automatically collect information: cookies, local shared objects, web beacons, unique telephone numbers, general log information and referral information from third-party services.
3.2. “Web beacons,” also known as an Internet tags, pixel tags or clear GIFs, link web pages to web servers and their cookies. Web beacons can be embedded in web pages, videos, or emails, to collect certain types of information from your browser, check whether you have viewed a particular web page or email message, and determine, among other things, the time and date on which you viewed the content, the IP address of your computer, and the URL of the web page from which the content was viewed.
3.3. “Local shared objects,” sometimes known as Flash cookies, may be used to store your preferences or display content based upon what you have viewed on various websites to personalize your visit.
3.4. We may use a uniquely generated trackable telephone number on dealer sites or in advertisements. If you call one of these uniquely generated telephone numbers, we (or a service provider acting on our behalf) may collect non-personally identifiable information about the call (e.g. date, time, duration), as well as Personal Information (e.g. your name, the number from which your call originated).
4. How We Use Your Information. We may use the information that we collect for any of the following purposes:
4.1. To provide, operate, maintain, improve, and promote the Service;
4.2. To enable you to access and use the Service, including uploading, downloading, collaborating and sharing content, photos, images, videos and information, with other users or third parties;
4.3. To process and complete transactions, and send you related information, including purchase confirmations and invoices;
4.4. To send transactional messages, including responding to your comments, questions, and requests; providing customer service and support; and sending you technical notices, updates, security alerts, and support and administrative messages;
4.5. To send promotional communications, such as providing you with information about services, features, newsletters, offers, promotions, contests, events and sending updates;
4.6. To monitor and analyze trends, usage, and activities in connection with the Service and for marketing, advertising, administrative, analytical, research, optimization, and other purposes. For example, we may use statistical analyses of usage data in order to measure interest in the various areas of the Service, for development purposes and to inform advertisers and partners in aggregate and anonymous terms about consumers who click on their advertising or other messages. IP addresses are also used for systems administration and troubleshooting purposes.
4.7. To investigate and prevent fraudulent transactions, unauthorized access to the Service, and other illegal activities;
4.8. To personalize the Service’s content, features or advertisements;
4.9. To create listings and advertisements for any vehicles listed for sale with us. These lists and advertisements may appear on the Service and other websites, mobile applications or services of third parties; to provide values and/or offers for cars that you would like to sell or trade in;
5. Information Sharing.
5.3. Payment Processors. We share your payment information with payment services providers to:
(a) Process payments;
(b) Prevent, detect and investigate fraud or other prohibited activities;
(c) Facilitate dispute resolution such as chargebacks or refunds;
(d) For other purposes associated with the acceptance of credit or debit cards. We may share your credit or debit card number with payment services providers or card networks to monitor card transactions at participating merchants and track redemption activity for the purposes of providing card-linked services.
If you apply for credit, insurance or other financial services on the Service, with us, our dealers, or any third party, it may be necessary for you to provide personal information to complete the application, including your address, credit information and history, employment and other insurance or financial information. We may share your application information with the providers you selected and our financial partners so that they can process your application and otherwise use it in accordance with their privacy policies, however, we will not use your personal financial information for interest-based advertising.
5.5. Information about you, including Personal Information, may be shared with sellers, dealers and manufacturers, and their agents and third party service providers, who will use that information in accordance with their own privacy policies. For example:
(a) If you are interested in a particular listing of a car for sale, information about you may be shared with the seller of that particular car or similar cars or dealers in your area;
(b) If you are considering trading in a car, we may provide information about you to dealers who participate in our trade-in program and other dealers in your area;
(c) We may provide manufacturers, their agents or third party service providers, with information about you that we provided to their franchised dealers;
(d) We may provide manufacturers, their agents or third party service providers, with information about you if you are interested in certified pre-owned vehicles;
(e) We may provide manufacturers, their agents or third party service providers, and dealers with information about you when you access the Service via advertising and/or functionality found on their websites or other third party websites.
5.6. Authorized Personnel. Our employees, agents, consultants, contractors, or other authorized personnel, may have access to user information as necessary in the normal course of our business.
5.7. Business Transfers. In some cases, we may choose to buy or sell assets. In these types of transactions, user information is typically one of the business assets that is transferred. Moreover, if the Service or CarHub, or substantially all of its assets, were acquired, liquidated, or dissolved, user information would be one of the assets that is transferred.
5.8. Government, Law Enforcement or Third Parties. We may disclose any information, including, without limitation, Personal Information that we deem necessary, in our sole discretion and without your prior permission, to comply with any applicable law, regulation, legal process or governmental request. We also may exchange information, including, without limitation, Personal Information, with other companies and organizations to protect the rights, property, or safety of CarHub and its affiliates, personnel, users, third parties, or others. We reserve the right to disclose a user’s Personal Information if we believe, in good faith, that the user is in violation of the Terms of Service, even without a subpoena, warrant or other court order.
6. Choice and Opt-Out. We provide you the ability to exercise certain controls and choices regarding our collection, use and sharing of your information.
6.1. Choice. In accordance with local law, your controls and choices may include:
(a) You may correct, update and delete your account information, as described below;
(b) You may change your choices for subscriptions and newsletters;
(c) You may choose whether or not to receive offers from us;
(d) You may choose whether you received targeted advertising from us or our partners.
6.2. Opt-out. We may also use tracking technologies to collect information about your visits over time and across third-party services or other online services. The Network Advertising Initiative (the “NAI”) is a cooperative group of ad serving providers. The NAI has developed a set of privacy principles to which its members adhere. The NAI is committed to providing consumers with clear explanations of Internet advertising practices and how they affect you and the Internet generally. For more information about the NAI, third party ad servers generally and the opt-out options offered through the NAI, visit https://www.networkadvertising.org/index.asp.
7. Accessing and Correcting Your Information. If you have a CarHub account, you can help ensure that your contact information and preferences are accurate, complete, and up to date by logging in to your CarHub account or by emailing us at email@example.com. For other personal information we hold, we will provide you with access for any purpose including requesting that we correct the data if it is inaccurate or delete the data if we are not required to retain it by law or for legitimate business purposes. We may decline to process requests that are frivolous/vexatious, jeopardize the privacy of others, are extremely impractical, or for which access is not otherwise required by local law.
8. Security of Your Information.
8.1. Security Measures. We have put in place physical, electronic, and managerial procedures designed to help prevent unauthorized access, to maintain data security, and to use correctly the information we collect online. These safeguards vary based on the sensitivity of the information that we collect and store.
10. California Privacy Rights and Do Not Track Disclosures. If you are a California resident, you may have certain additional rights.
10.1. Privacy Rights. California Civil Code Section 1798.83 permits you to request information regarding the disclosure of your Personal Information by us to third parties for the third parties’ direct marketing purposes. California Business and Professions Code Section 22581 permits registered users who are minors to request and obtain deletion of certain posted content. To make any such requests, please email us at firstname.lastname@example.org or contact us at the address below.
10.2. Do Not Track Disclosures. California Business & Professions Code Section 22575(b) (as amended effective January 1, 2014) provides that California residents are entitled to know how CarHub responds to “Do Not Track” browser settings. We do not currently take action to respond to Do Not Track signals because a uniform technological standard has not yet been developed. We continue to review new technologies and may adopt a standard once one is created.
9536 Wilshire Blvd, Suite #236
Beverly Hills CA 90212